32Red confirmed best at customer service by independent audit.
http://winsgame.com/32red
32Red outperforms 15 of the biggest operators in gaming, including 888, Bet365 and Ladbrokes, in an independent customer service audit performed by etruvian consulting.
32Red are proud to announce that they have topped an independent Casino Support Quality Audit released today by etruvian consulting. The audit examined 16 of the biggest operators in gaming, using a mystery shopper approach to gather anonymous data in a wide range of scenarios typical of an online casino player requiring assistance.
The results saw 32Red top of the charts with an overall score of 8.8/10, with response times and product knowledge in responses from their player support team recognised as being key areas where they leave competitors such as William Hill, Ladbrokes, 888 and Bet365 long in the distance.
David Coleman, leading the project for etruvian commented: “The audit results indicate that the management team and the front line staff at 32Red both hold a firm belief and commitment to putting the customer first. 32Red demonstrated again why they deserve, and have received multiple awards over the last decade.”
After winning the assessment with a strong margin, CEO Ed Ware commented on 32Red’s success:
“Customer service is at the very heart of everything we do at 32Red and today’s recognition of that is a testament to all the hard work and dedication from our staff. We focus all our attention on ensuring that we deliver a ‘second to none’ player experience and we will continue to invest in this
area to maintain our market leading proposition.”
The full independent report, breaking down the results from all 16 online casinos can be download here.
http://cf.ly/1Jga (Press Skip Ad button on top right corner after 5 sec.)
About 32Red
32Red is part of 32Red Plc, an industry leader in online gaming based in the British overseas territory
of Gibraltar. Fully licensed by the Government of Gibraltar and regulated by the Gibraltar Gambling
Commissioner.
32Red offers a wide range of gaming products including 32Red Casino, 32Red Poker, 32Red Online Bingo, 32Red Bet and 32Red Rummy - the most recent addition to its portfolio. 32Red Plc is committed to responsible gambling and ensures the company adheres fully to UK law. 32Red Plc listed on the London Stock Exchange in September 2005.
About etruvian Consulting
Established in 2010, etruvian consulting is an independent subsidiary in the same group as PokerStrategy.com that works with iGaming operators to overcome common industry issues such as declining life time values, ineffective customer & affiliate services and loyalty driving campaigns.
Since beginning operations, the consulting team has worked closely with many of the top tier gaming providers, with a focus on customer experience optimisation as a means to generate a competitive advantage.
Wednesday, May 29, 2013
Saturday, March 2, 2013
Bodog Canada Goes International
Bodog Canada Goes International
Press Release: Bodog Canada
http://winsgame.com/bp/bd/ca
LONDON, February 25, 2013 /PRNewswire/ --
Bodog Canada is ready to expand its horizons both within their existing National reach, and beyond. As part of the international program the current domain will remain but redirect customers to the less regionalized Bodog.eu. The new site will also soon see the addition of specifically Asian-oriented products including a live dealer casino offering Baccarat, Sic Bo and Dragon Tiger to harness the powerful domestic Asian market.
Peter Margison, Managing Director of Bodog Canada, explains: "The internet allows us to explore and appeal to other markets even with our bespoke Canadian look and feel. In certain areas, like [ice] hockey, our product offers far more than most in a sport that, while relatively niche, still has a global following. It makes sense to spread the word beyond Canada and we believe moving to a more international domain will help us achieve that extra reach."
He continued: "We will also be adding content on the site to appeal to emerging demographics within Canada. The large Asian population, ignored by our competitors, is a unique opportunity to differentiate and expand with some simple, additional products like live dealer casino and Mahjong."
Friday, January 11, 2013
WinADay Slots Player Hits $243,261 Jackpot While Taking a Little Holiday "Me Time"
WinADay Slots Player Hits $243,261 Jackpot While Taking a Little Holiday "Me Time"
Slots jackpot winner vows not to blow it all at once
http://winsgame.com/slotland/winaday
10 January 2012 (London, UK) – A WinADay Casino player is starting 2013 nearly a quarter million dollars richer thanks to a $243,261 progressive jackpot win between Christmas and New Years. Taryn L. won the massive slot games jackpot – the second highest ever at WinADay – playing Leprechaun Luck.
WinADay $234K Holiday Slots Jackpot Winner
Since it went over $200,000 a few weeks ago, WinADay players have been speculating that the frequently-hit jackpot was due for a big win. The last big jackpot was Kevin W’s $161,577 win on Fair Tycoon in July. Vera M. broke all records in February 2012 when she won $255,462 playing Chinatown.
Taryn said she normally plays Pyramid Plunder and Hold the Riches.
“I know, what was I doing, switching to a leprechaun game at Christmas!?” laughed the winner. “I was just having a little me time after the holidays, sure didn’t expect anything like this!”
A dog lover and avid gardener she said she plans to pay off her house and go on a shopping spree. She vows she won’t blow all the money at once.
“What a way to finish up the year!” said WinADay manager Michael Hilary. “We paid out four big jackpots in 2012 totaling nearly a million dollars. With the new year starting out like this, I have a feeling we’ll be paying out even more in 2013!”
Taryn won her jackpot playing on her home PC but since all WinADay games can be played on computers, Android-powered phones and tablets she could just as easily have hit the jackpot waiting for a bus or taking a break at the mall.
WinADay launched two new instant play casino games before Christmas: the Roman-themed Gladiator Games and Fluffy Paws with its adorable animated animal characters, giving players 35 one-of-a-kind real money casino games to choose from.
The WinADay site-wide jackpot was re-set to $50,000 after this win and is already over $60,000.
ENDS
Slots jackpot winner vows not to blow it all at once
http://winsgame.com/slotland/winaday
10 January 2012 (London, UK) – A WinADay Casino player is starting 2013 nearly a quarter million dollars richer thanks to a $243,261 progressive jackpot win between Christmas and New Years. Taryn L. won the massive slot games jackpot – the second highest ever at WinADay – playing Leprechaun Luck.
WinADay $234K Holiday Slots Jackpot Winner
Since it went over $200,000 a few weeks ago, WinADay players have been speculating that the frequently-hit jackpot was due for a big win. The last big jackpot was Kevin W’s $161,577 win on Fair Tycoon in July. Vera M. broke all records in February 2012 when she won $255,462 playing Chinatown.
Taryn said she normally plays Pyramid Plunder and Hold the Riches.
“I know, what was I doing, switching to a leprechaun game at Christmas!?” laughed the winner. “I was just having a little me time after the holidays, sure didn’t expect anything like this!”
A dog lover and avid gardener she said she plans to pay off her house and go on a shopping spree. She vows she won’t blow all the money at once.
“What a way to finish up the year!” said WinADay manager Michael Hilary. “We paid out four big jackpots in 2012 totaling nearly a million dollars. With the new year starting out like this, I have a feeling we’ll be paying out even more in 2013!”
Taryn won her jackpot playing on her home PC but since all WinADay games can be played on computers, Android-powered phones and tablets she could just as easily have hit the jackpot waiting for a bus or taking a break at the mall.
WinADay launched two new instant play casino games before Christmas: the Roman-themed Gladiator Games and Fluffy Paws with its adorable animated animal characters, giving players 35 one-of-a-kind real money casino games to choose from.
The WinADay site-wide jackpot was re-set to $50,000 after this win and is already over $60,000.
ENDS
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